Director of Revenue Operations
Remote - US
This role can be performed remotely anywhere within the United States.
Fullstory is seeking a Revenue Operations leader to join our expanding team! In this role, reporting to the Head of Strategy and Operations, you will oversee a skilled team of go-to-market operations, systems, and deal desk professionals. You bring a deep understanding of managing the key phases of the customer journey—marketing, sales, and customer success—using a data-driven approach. As a thoughtful leader, you empower your team to tackle challenges with clarity, creativity, and urgency to support our growing business.
In a typical day, you might:
Develop best practices and workflow for opportunities, accounts, contacts, and sales activities to improve sales tools effectiveness and ensure data integrity
Oversee Salesforce optimization and standardization to ensure alignment with sales, marketing, and partner funnel strategies
Evaluate and implement systems, tools and platforms to enhance efficiency and effectiveness across the organization
Develop and execute a comprehensive revenue operations strategy that supports the company's growth objectives
Lead the revenue operations team, setting clear goals, managing performance, and providing ongoing coaching and development
Collaborate strategically with cross functional teams on positioning, enablement, and roadmap priorities, ensuring alignment with objectives
Here’s what we’re looking for:
5+ years of go-to-market operations, go-to-market systems, or deal desk experience in a SaaS or subscription-based sales environment
Experience managing a team of sales/revenue operations and salesforce administrators
Strong attention to detail and organizational skills, coupled with the ability to manage multiple competing priorities in a dynamic environment
Strong experience with Salesforce
Proven track record of implementing core GTM systems in sales, marketing, and/or customer success practices
The base salary for this position ranges between $175,000 - $210,000 USD. Base salary will vary based on relevant experience, job-related skills and qualifications.
#LI-Remote #LI-CD1
About Fullstory
Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.
How we support you:
Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:
Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.
Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.
Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.
Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.