CX Enablement Manager

This role can be performed remotely anywhere within the United States.

In this role, you will partner with GTM leadership to build continuous training and enablement initiatives within our evolving CX organization. The ideal candidate is enthusiastic about empowering individuals to do their best work and driven by the opportunity to make a significant impact across the organization.

In a typical day, you might:

• Manage strong relationships with CX leadership stakeholders to ensure alignment of strategic initiatives and measure ongoing training effectiveness. Develop and lead the execution of quarterly CX enablement plans and supporting deliverables in partnership with CX leadership

• Develop role-specific training content, collaborating with cross-functional SMEs to develop and deliver core curriculum targeted at CSMs and other support roles

• Scope, plan, deliver and measure the effectiveness of role-specific enablement initiatives for the CX organization at Fullstory

• Support global enablement initiatives as needed, including (but not limited to) delivering onboarding support, facilitating GTM-wide training sessions, and collaborating with the enablement team to build self-paced learning materials

• Lead and/or facilitate CX training activities, including but not limited to: live training sessions for both new hires and ramped reps, annual kickoff and regional CX training

• Maintain ongoing business context and empathy for the day-to-day responsibilities and challenges of CX roles at Fullstory in order to understand evolving knowledge gaps and identify opportunities for training interventions

Here’s what we’re looking for:

• 4+ years experience in SaaS environment in a GTM organization (sales, customer success, ops), technical background a plus

• 2+ years experience in enablement or equivalent training-focused role

• Proven experience in training others in cutting-edge technologies and soft skills

• Demonstrated ability to translate complex concepts and clearly articulate business value to a diverse audience

• Excellent communication (written/verbal), facilitation skills, and ability to break down complex topics to easily train learning constituents

The base salary for this position ranges between $105,000 - $120,000 USD. Base salary will vary based on relevant experience, job-related skills and qualifications.

#LI-Remote #LI-CD1

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.